Privacy Policy

fri99Your information at
Fully Safe & Secure

Your personal data is a trust held with us. fri99 never sells or shares it — it is used solely to serve you.

Last Updated: January 2026
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SSL encrypted
256-bit TLS protection
GDPR compliant

Fri99's Our Data Protection Commitment

A quick overview of the measures fri99 has in place to keep your data secure.

256-bit encryption

All data transfers on fri99 are secured with SSL/TLS 256-bit encryption — banking-grade security on every transaction.

Your Data Is Never Sold

Fri99 never sells your personal data to any third party. Your data is used solely to improve the quality of your experience.

Secure Data Storage

Your data is stored on secure servers that are regularly audited. Multiple layers of security are in place to prevent unauthorised access.

Cookie Controls

Fri99 uses only necessary cookies. You can update your cookie settings at any time. Marketing cookies are never activated without your consent.

Right to Access Your Data

You can request to view, correct, or delete the data fri99 holds about you at any time.

GDPR compliant

Fri99 follows international data protection standards and upholds your privacy rights in accordance with GDPR principles.

Introduction & Scope

Welcome to fri99. We believe privacy is a fundamental right for every player. This Privacy Policy explains what data fri99 collects, how it is stored, and what it is used for. It applies to all services and products on the fri99 platform.

By using the fri99 website or creating an account, you agree to this Privacy Policy. Please read it carefully. If you have any questions, contact our support team.

Language Note

This Privacy Policy is available in both Bengali and English. In the event of any legal dispute, the English version shall prevail.


What Information Is Collected

Fri99 collects only the data strictly necessary to provide you with a quality service. We do not collect excessive or unnecessary information.

Data Type Example Collection Time Mandatory
Identity Information Full name, date of birth, national ID number Register / KYC Yes
Contact Information Email, phone number Register Yes
Payment Information Mobile Banking/Nagad number, bank account Deposit / Withdrawal Yes
Address Details Current address, city, country KYC verification Conditional
Technical Information IP address, device type, browser Site Usage Automatic
Gaming History Bet records, wins/losses, session data Time Spent Gaming Automatic
Communication Records Support Chat, Email Logs When Using Support Optional
Sensitive Data

Fri99 never stores your password in plain text. Passwords are always kept as encrypted hashes — even support staff cannot view them.


Purpose of Data Use

Fri99 uses your data only for specific, legitimate purposes. Each purpose is clearly explained below.

  • Account management: Your identity and contact details are used to create, verify, and maintain your account.
  • Payment Processing: Payment information is used to securely process deposits and withdrawals.
  • KYC & fraud prevention: Your information is verified to confirm your identity and prevent unlawful activity.
  • Customer Service: Communication records are used to resolve your issues and improve service quality.
  • Responsible Gaming: Gaming history is analyzed to help identify signs of gaming addiction and assist users in setting appropriate limits.
  • Promotions & Offers: To send you relevant bonuses and offers tailored to your preferences (with your consent).
  • Legal obligations: Certain data must be retained to meet regulatory requirements.
  • Platform Improvement: Technical data is analysed to improve website performance and enhance the user experience.

Data Sharing Policy

Fri99 never sells your data. In certain limited circumstances, specific information may be shared — those situations are clearly outlined below.

  • Payment Processor: Necessary payment information is shared with Mobile Banking, Nagad, Rocket, or your bank to process transactions.
  • Game Provider: Minimal data may be shared with game software providers to operate the games available on fri99.
  • Legal authorities: Information may be disclosed in response to a valid court order or official request from a regulatory authority.
  • Anti-Fraud Organizations: We are legally required to report suspected money laundering or fraud to the relevant authorities.
Our commitment

Fri99 does not sell or share your data with any advertisers, marketing companies, or data brokers. That is our commitment.


Cookies & Tracking Technologies

Fri99 uses cookies and similar technologies to enhance your browsing experience. We use the types of cookies outlined below.

Essential
Essential cookies

For login sessions, security tokens, and core site functionality. The site cannot operate without these.

Analytics
Analytics Cookies

To analyze page views, session duration, and user behavior. These tools collect non-personal, anonymized data only.

Preferences
Preference Cookies

For language selection, theme preferences, and personalized experience.

Marketing
Marketing Cookies

To show you relevant promotions. Activated only with your consent.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some fri99 features to stop working properly.


Your rights

As a fri99 user, you have the following rights over your data. Contact fri99 support to exercise any of them.

Right to Access Your Data

The right to know what information fri99 holds about you and to receive a copy of it.

Right to Rectification

The right to request corrections to any inaccurate data we hold about you.

Right to Erasure

The right to request deletion of your data under certain circumstances.

Right to Restrict Processing

The right to object to or restrict the processing of your data in certain circumstances.

Data Portability

The right to export your data in a portable, accessible format.

Right to Withdraw Consent

The right to withdraw consent for marketing or optional data processing at any time.

Response Timeframe

Fri99 will respond to any rights-related request within 30 business days. For complex requests, this may extend up to 60 days, and you will be notified accordingly.


Data Security Measures

Fri99 protects your data with industry-leading technology. Our security framework is multi-layered and regularly audited by independent third parties.

  • SSL/TLS 256-bit encryption: Every data exchange on the site is fully encrypted. No third party can read the data passing between your browser and fri99 servers.
  • Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
  • Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
  • Firewall & DDoS Protection: fri99 servers are protected by advanced firewalls and DDoS mitigation systems.
  • Regular Security Audits: Independent security experts conduct a full system audit at least twice a year.
  • Staff Training: All fri99 staff receive regular data protection training and are bound by confidentiality agreements.
  • Data Backup: All data is regularly stored in encrypted backups kept on separate, secured servers.
In the Event of a Data Breach

In the event of a data breach, fri99 will notify affected users by email within 72 hours and provide guidance on the necessary steps to take.


Third-Party Services & Links

Fri99 uses certain third-party services that are essential to the platform's operation. These services operate under their own privacy policies.

  • Payment Gateway: Payment partners including Mobile Banking, Nagad, and Rocket maintain their own privacy policies, which apply when processing your transactions.
  • Game Software Provider: Game providers such as Evolution Gaming and Pragmatic Play operate games on their own servers. Limited technical data may be shared with them.
  • Analytics Tools: Anonymous data is used to analyze website performance.
  • Support Platform: Trusted third-party services may be used to manage live chat and the ticketing system.
About External Links

Fri99 is not responsible for the privacy practices of any external sites linked from our website. Please review their policies before visiting.


Child Protection Policy

Fri99 is an adult gaming platform. We do not serve anyone under 18 or collect their data.

  • Age verification is carried out at registration, and users under 18 are not permitted to create an account.
  • Age verification is completed during the KYC process using a national ID or passport.
  • If we become aware that any data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed.
  • If you have any concerns, parents are welcome to contact fri99 support.
A note for parents

If you believe your minor child has created an account on fri99, please email [email protected] immediately. We will take prompt action.


Privacy Policy Updates

Fri99 may update this Privacy Policy from time to time. Any changes will be reflected in the updated date at the top of this page, and a notice will be sent to your registered email.

  • For minor changes, only the page's last updated date will be revised.
  • For significant changes, users will be notified by email at least 14 days in advance.
  • Continued use of fri99 after any changes take effect will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, please request that your account be closed.

Get in Touch

If you have any questions or concerns about our Privacy Policy, or wish to exercise your rights, please contact the fri99 support team.

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Email support
[email protected]

Responses are typically sent within 24 hours.

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Live Chat

Log in to fri99 and reach us via Live Chat — available 24/7, 7 days a week.

Privacy Policy Related FAQs

No, never. fri99 does not sell your personal information to any third party. Your data is used solely to provide our services and meet legal obligations.

Yes, completely safe. fri99 uses SSL 256-bit encryption to protect all payment information. Your Mobile Banking, Nagad, or bank details are not stored directly on fri99 servers — all payments are processed through a payment gateway.

When you request account deletion, your personal data will be removed. However, certain transaction records may be retained for a specified period due to legal obligations.

Yes, gaming history is retained. This is done primarily to promote responsible gaming, prevent fraud, and meet legal requirements. This data is never shared with advertisers.

Email [email protected] or contact us via Live Chat. After verifying your identity, a full summary of your data will be sent within 30 business days.
Safe Gaming

Play with Peace of Mind, Win Safely

Your data is fully protected at fri99. Join now and enjoy the best gaming experience in Bangladesh.

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